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6. Life Cycle
The Life Cycle phase is aligned with actual usage of the final product. Here the total user experience will be put to the ultimate test, through orders, installations and real usage. The user will be the final arbiter. The product should increase market share. Assuming that a simple and accessible user feedback mechanism has been provided, in addition to data from service and support, valuable information should start flowing from the community of users. This information is of great value and needs to be given due attention. Customer complaints may need immediate response to maintain customer satisfaction. All should be used to increase market understanding, which will aid future developments. Although all design is complete and the team will have moved on to new projects, they may well be called upon to review any significant user experience issues. Thus they need to assist Service and Support where their specialist skills would be invaluable. This involvement benefits the customer, as well as ensures that real world experience is fed back into future designs.
opportunity | understanding | design |
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